Terms & Conditions
By proceeding with the reservation you accept and agree with AZIZA PARADISE HOTEL (the Hotel) that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:
RATES AND DEPOSIT
- Rates quoted are in Philippine Peso (PHP)
- Rates are quoted based on your period of stay (based on number of nights). Rates are subject to change as result of changes in your arrival and/or departure dates
- Superior Room, Deluxe Room and Presidential Suite are for 1 or 2 adults
- Family Room and Family Suite are for 4 adults only
- Rates are inclusive of VAT and Service Charge.
- The maximum number of guests per room is either 2 adults + 2 children below 11 years old), or 3 adults. A Php 1,250.00nett fee will be charged for each additional adult staying in all types of rooms except for the Pool Villa which will be charged at Php 2,000.00nett.
- Incidental deposit equivalent to a night of stay is required or a valid credit card upon check-in, in addition to full payment of room and tax. This may be settled either in cash or credit card.
- In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
- Rates are not applicable for convention, conferences and seminars/training as these have to be negotiated separately.
- AZIZA PARADISE HOTEL shall not be liable for failure to carry out such arrangements as mentioned which are caused by Acts of God or conditions beyond our control
- If payment is made through bank transfer, deposit must be addressed to AZIZA PARADISE HOTEL's account.
- For guests without credit card, kindly deposit payment and send us via email a scanned copy of the bank's remittance advice or deposit slip and indicate your name/company's name on the document/s for our reference.
- Note: Bank fees and other charges to be shouldered by the guest.
ACCOUNT NAME: AZIZA PARADISE HOTEL
Account Number: 130-7-130004624
Address: Rizal Avenue, Puerto Princesa City, Palawan
Swift Code: MBTC PHMM
Account Number: 504-028-7098
Address: San Pedro, Puerto Princesa City, Palawan
ELIGIBLE AGE FOR CHECK-IN
- You must be at least 18 years of age to check-in and register for a room. Otherwise, a written authorization with a copy of a Parent/Guardian's identification must be presented
CHECK-IN AND CHECK-OUT TIME
- Check-in time is from 2:00pm and check-out time is by 12:00noon
- A valid Philippine government-issued identification for local guests or passport for foreign guests is required upon check-in.
EARLY CHECK-IN AND LATE DEPARTURE
- Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Front Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
- Early check-in time between 6am-1pm is NON-GUARANTEED and subject to room availability.
- Late check-out is available on request subject to room availability and occupancy level.
- LATE CHECK-OUT FEES APPLICABLE
- Php 500.00nett per hour after 12nn
- Full room rate charge: 6pm onwards
CREDIT CARD CONFIRMATION
- A valid credit card is required to secure your room reservation. Upon reservation confirmation, credit card will be charged according to the amount indicated on the booking confirmation page and email.
- The Hotel accepts Visa, MasterCard, American Express, and JCB credit cards. Debit Cards are not accepted.
- Note: Debit cards will only be accepted for payments to be transacted personally by the card holder at the hotel.
- Reservations made from May 31, 2018 onwards require full payment and are non-cancellable, non-amendable and non-refundable. The entire period of your stay, inclusive of nights before and after the dates listed above, will be charged to your credit card upon reservation confirmation.
- To avoid charges, cancellation of and/or amendments to your reservation must be made 7 days (i.e., by 2pm Philippine time GMT +08:00) prior to your arrival date.
- CANCELLATION FEES APPLICABLE (inclusive of any applicable prevailing government tax)
- 7 days prior arrival date: FREE OF CHARGE
- 4-6 days prior arrival date: 50% CHARGE FROM THE TOTAL FEES
- 3 days and below prior arrival date: FULL CHARGE FROM THE TOTAL FEES
NO SHOW POLICY
- In the event of no-show within the expected check-in date, total fee of the entire stay (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.
- The Hotel reserves the right to release the booking if the guest does not arrive within the given time frame without prior notice.
- For reservations for groups of 10 rooms and above, kindly e-mail the hotel at firstname.lastname@example.org / email@example.com From time to time, the Hotel runs extended stay promotions which guests may also avail of.
- Children 11 years old and below sleep for free in the existing bed shared with a paying adult. Maximum number of children allowed to stay for free depends on the room type booked. Fees apply should an extra bed be required. Please contact the hotel for more information.
- CHILD RATE FEES APPLICABLE ON BUFFET BREAKFAST
- 3 years and below: FREE OF CHARGE
- 4-8 years old: CHILD RATE OF PHP 248.00NETT
NO SMOKING POLICY
- In accordance to the No Smoking Policy of Puerto Princesa City, Ordinance 57-93 and Republic Act No. 9211- Smoking is allowed only in designated areas of the Hotel. A fee of Php 5,000.00nett shall be imposed by the Hotel as penalty for anyone violating this policy.
PACKAGES WITH TOURS
- Bookings are non-refundable. Cancellation and rebooking is not allowed. All incidental charges will be on the personal account of the guests. Rescheduling or rebooking of tours is not allowed. Not valid in conjunction with other discounts, privileges, promotions and other rate arrangements. For all guests availing tours, kindly submit your full details: name and birth date in the special request box upon booking to firstname.lastname@example.org / email@example.com
- In proceeding with the reservation, you further agree to allow AZIZA PARADISE HOTEL and its agents to collect, use and disclose to any of its related corporations, its agents and its third party service providers, your personal data for the purposes of (i) administering, managing and maintaining your customer relationship with us; (ii) APH and its affiliates complying with any applicable law, governmental or regulatory requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other business related purposes of APH and its affiliates.
- You may unsubscribe to any such email at any time upon receipt of the said email.
- No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room.
- Reservation is non-transferable. No name change is allowed unless otherwise indicated or agreed upon.
- The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
- The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
- You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
- The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
- The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of the Republic of Philippines.
For front desk and reservations inquiries:
Landline number: +63 48 434-2405
Mobile number: Globe +63 917 678 8885
E-mail: firstname.lastname@example.org | email@example.com
For PALAWAN SALES OFFICE:
Landline number: +63 48 434-2405
Mobile number: Globe +63 917 580 1198 | Smart +63 939 928 8363
For MANILA SALES OFFICE:
Landline number: +63 2 753 1423 | +63 2 635 2223 | +63 2 942 0689
Mobile number: Globe +63 917 879 6968 | Smart +63 939 928 8361